Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if applicable)
We can replace items if they are defective or damaged when they left our facility. If we have the same item in stock, we can replace it with the same item. If that item is out of stock, unfortunately we cannot replace it with the same item; however, we can replace it with an item of equal value. The shipping expense is on us if there was a defect or damage when it left our warehouse. That conclusion is left to our management team to decide. If you need to exchange, please send us an email at firstname.lastname@example.org to notify us before sending it back.
If it is an error on our part, we will replace it with the correct size or new item once you return the wrong or defective item to us. We will send a call tag to ship the wrong item back to us.
If you order the wrong size or there is no wrongdoing on our part, we'll still work with you to help get you what you need! We will exchange your product at your expense for shipping. If an item is discontinued, unfortunately we are unable to exchange it.
To complete your return or exchange, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will then credit your payment method of the purchase price minus 25% re-stocking fee.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale, closeout, or discontinued items cannot be refunded or exchanged.
You will be responsible for paying the shipping costs to return your item, unless we are at fault for wrong size, defect, or damaged item before leaving our warehouse. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, so this could help cover any possible shipping issues.